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0330 043 4398

Make a call

0330 043 4398

HOW TO CONTACT US

CORONAVIRUS (COVID 19)

Our thoughts go out to all who have been impacted by Coronavirus.

Since March 2020, following Government guidance, our team of people have been working from home. Despite the constantly changing situations we are facing we are continuing to adapt to these challenges on a daily basis.

We appreciate that you may want to speak to someone in these uncertain times to have a chat with us at Smart Cover Online about your current circumstances, and the reasons you’re looking for cover.

We really appreciate your understanding and patience in the event that you experience some minor delays during this time.

CHECK OUR FAQ’S HERE

For the latest Government advice on Coronavirus (COVID-19) please see the gov.uk website

GENERAL ENQUIRIES

To allow us to handle your enquiry promptly please complete the Contact Us form on this page and include the following information:
Please ensure you have read the following:

By submitting your details either using the contact us submission form, in writing, via email, or any other method you are agreeing to our Customer Privacy Notice and Terms and Conditions.
Please note calls may be recorded for training and monitoring purposes.

COMPLAINTS

Sales Complaints. We are keen to hear your feedback and receive any constructive criticism about your experience with us, as it helps us to improve.
We can often resolve concerns quickly, so please get in touch if you have a complaint or dispute with us. Please be assured we treat all complaints seriously. 

Sales Complaints. We are keen to hear your feedback and receive any constructive criticism about your experience with us, as it helps us to improve.
We can often resolve concerns quickly, so please get in touch if you have a complaint or dispute with us. Please be assured we treat all complaints seriously. 

So we can investigate your complaint promptly please ensure you give us the following information:
How you can contact us about a complaint:

You can write to us at:
Complaints Department
7 Bell Yard
London
WC2A 2JR

If you write to us, let us know how you’d like us to get back to you, what has gone wrong and how you would like us to put it right. please be sure to include your policy details and contact details – phone number, email address or postal address.

If we are unable to resolve your concerns quickly, we will:

If you are not happy with our response, or you feel we’ve not considered all your issues and you can provide further information, please let us know and we’ll be happy to review your complaint.

If we cannot resolve your complaint with us, or you are unhappy at any stage of the process, or with the outcome, you may be entitled to refer it to the Financial Ombudsman Service. Please see the following link for further details: http://financial-ombudsman.org.uk/

UNSUBSCRIBE

By submitting your details either using the contact us submission form above, in writing, via email, or any other method you are agreeing to our Customer Privacy Notice and Terms and Conditions.
Please note calls may be recorded for training and monitoring purposes.